E-Commerce & Web Fulfilment

Direction’s service offering means that we can fully support your e-commerce operation, from receipt of orders, storage of your products to speedy pick, pack and despatch. Our in-house systems are developed with web fulfilment in mind, so we can offer everything you need from a single source.

Outsourcing your fulfilment & distribution to Direction means that you are free to concentrate on what you do best; growing your business. We have the experience to look at your companies requirements, and design a fulfilment process that meets your needs.

Our business is designed to make selling & distributing your online products easier. We have years of experience in managing order fulfilment, from receipt of your orders, to careful & timely pick, pack and despatch. Our relationships with national and international couriers mean we can guarantee excellent service at a competitive rate.

Just some of the benefits of outsourcing your online order fufilment:

• Control
  Outsourcing your business might feel like you are letting go, but with the transparent partnership that we develop with our clients, we put you in control. We work together to develop a fulfilment system that suits your needs, and with detailed reporting available, you can always see what’s going on.

• Flexibility
  You can change the amount of storage you need, or the number of orders you need to process, and we can change the service to meet your needs. You can leave all those operational issues to us to solve.
• Efficiency
  You can spend more time working effectively, on building your e-business, while we manage your orders. Our relationships with suppliers mean we can provide competitive rates, so while you are saving time for your business, you’re also saving money too.
• Visibility
  We allocate a Client Services Manager to ensure that you receive excellent service, from someone who understands your business almost as well as you do. Our staff are full trained and experienced, and are on hand to answer any questions you have. Our Support Services are designed to provide you with everything you need to know, whenever you need it.

We already have a number of e-tailers using our services, have a look at our Client Stories to see how we have helped support and grow their businesses.

Here at Direction, we provide the complete outsourcing solution. Let us take care of your customers orders, so you can spend time taking care of them!