Response Handling & Campaign Fulfilment

We manage a range of response handling and direct mail projects, from one-off assignments to large scale ongoing activities. With our knowledge and management experience, Direction have the ability to deliver a top quality solution no matter how complex the brief.

Coupons, call handling, credit card promotions, retail fulfilment, promotion redemption and competitions are all business as usual for us. We offer all of this from a single location so that all fulfilment is processed quickly and efficiently with your customers receiving a helpful, friendly service.

Our Response & Campaign Handling services include:

• Receipt of mail, opening, sorting, & verification
• Orders & enquiries
• Coupon handling
• Loyalty scheme fulfilment
• Call handling: customer service, promotional, competition or information lines
• Data capture: order forms, coupons, on-pack promotions, surveys, membership forms
• Competition entries
• Secure payment processing
• Mail order processing
• Returns handling
• PO boxes & phone numbers available for short or long term use.
• Database management & reporting
• Digital printing of your campaign materials

Response handling projects are often complex & unique, requiring specialist knowledge to ensure great service. Here at Direction, we have the experience and skills to guide you through this process to ensure your campaign is a success.