Support Services

When you outsource your business its important to know that the company you are working with are as focussed on your success as you are. Here at Direction, we believe that we are an extension of your business, and we work in partnership with you to share our knowledge and respond to your requests so that we can develop long term, winning relationships.

To ensure success, it’s important to ensure we are diligent and every minute detail is checked and working correctly. That’s why our Support Services here at Direction are designed to ensure that we deliver the best, every time.

Stock Management

• Computerised stock control, each item is given a unique code so it can be managed, identified, stored & located quickly & easily
• Full recording & tracking of each product lines
• Stock reporting is provided to allow full visibility to clients
• Inventory control methods are adopted to ensure constant product availability
• Industry standard Delta Bond system used to handle bonded goods

IT Support

Here at Direction, we recognise that secure & effective IT systems are vital to a successful business. That’s why we utilise the best IT possible.

You can rest assured that your data & business are in safe hands, and we are constantly re-developing our systems to maximise efficiency.

IT features & benefits include:

• On site server in a lockable area to maximise security
• Password protected files & data
• Data testing
• File transfers using encryption 
• Custom designed software specific to our business needs

Database Management & Reporting

We can offer a full database management service to ensure we capture everything you need to know about your customers.

Data protection is key, and we provide the best care of this precious information, and we manage it to ensure it provides you with clean, accurate information, when you need it.

When you are outsourcing your fulfilment, it’s important that you have visibility of what’s happening in your business. Direction can offer you reporting that is tailored to your needs, and timely in its delivery. Customised reports can be developed to ensure you can find out everything you need to know, when it suits you best.